It proactively connects with beneficiaries of Citizen benefit schemes through human-like AI calls, collects their feedback in local languages, analyzes sentiment and urgency, and sends real-time alerts to the right officials.
Governments spend billions on welfare, yet receive little real-time insight into:
Traditional monitoring methods may not capture every citizen's experience right after service delivery.
Without real-time feedback, it can be difficult to detect problems early or pinpoint specific areas needing attention.
Existing channels may not always reflect the full spectrum of citizen sentiment, especially from remote or underserved communities.
PULSE-AI solves this by turning every beneficiary into a feedback node — and every department into a responsive engine.
Citizens are contacted post-service in their native language
Human-like voice captures experience, emotion, and pain points
AI flags dissatisfaction, urgency, and recurring issues instantly
Officers receive real-time district- and department-level insights
Citizens get re-contacted after resolution for trust and closure
Issue detection time reduced from 12 days to under 24 hours. Real-time insights highlight problems as they arise. Empowering teams to respond faster and serve better.
PulseAI boosts actionable feedback by 5 times. Captures real citizen voices, not just numbers. Making every response count toward better services. Helping to act faster with real insights.
Citizen trust strengthened—91% confirm satisfaction after follow-up, building confidence and closing the feedback loop. responsive governance and human-centered AI.
PULSE-AI has delivered impactful results in healthcare programs like Aarogyasri and PHCs, and is now powering feedback and issue resolution across pensions, housing, agriculture, and more. Built for scale, it works seamlessly across departments and reaches every citizen with a phone.
Leading public and private enterprises choose PULSE-AI for its ability to scale—managing lakhs of calls daily, even in rural, low-literacy areas. It integrates with RTGS, 104, and Spandana, is hosted securely in state data centers, and offers full auditability for transparent, citizen-first governance.
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